Toyota Motor Philippines – Privacy Policy

Notice of Data Privacy

Toyota Motor Philippines Corporation (TMP) is committed to ensuring the confidentiality of your information under Republic Act No. 10173, also known as the “Data Privacy Act of 2012,” and will make reasonable efforts to protect against unauthorized use or disclosure. Read more …

TGC Website Privacy Policy

• Statement of Policy
• TGC’s Privacy Notice to the Public
• Feedback on Our Privacy Notice

Statement of Policy

In compliance with the Data Privacy Act of 2012, TGC is committed to protecting and respecting the confidentiality of our customers’ personal data. We assure our clients that any information provided, such as email addresses and contact details, will be kept confidential as stated in our Privacy Policy.

We will provide customers with a Personal Information Collection Statement in an appropriate format and manner whenever we collect personal data from them (e.g., in a manual form or web page that collects personal data, or in a notice posted at the reception area of our website).

TGC Website Privacy Policy

In certain sections of our website, we may ask you to provide information that will enable us to assist you properly with our product and service inquiries or follow up on related inquiries. Participation is completely optional. For example, we may ask for your name, email address, contact number, and other similar information needed to send you information, such as:

• Sales and service inquiries or requests for quotes
• General inquiries

TGC’s Privacy Notice

Personal Information

We collect the following personal information from you when you manually or electronically submit inquiries or requests to us:

• Full name
• Home address
• Email address
• Employment information
• Face/photo, fingerprints, or handwriting
• Valid IDs
• Contact numbers

Use

The collected personal information is used solely for documentation and processing purposes within TGC, such as services, car insurance, and accessories, and is not shared with outside parties. It enables TGC to address concerns properly, forward them to the appropriate internal units for action and response, and provide customers with updates and advisories in a legitimate, orderly, and timely manner.

Website Analytics

TGC uses WP Statistics, a third-party service, to analyze web traffic data for us. This service does not use cookies. Data generated is not shared with any other party. Only non-identifiable web traffic data is analyzed, including:

• Your IP address
• The search terms you used
• The pages and internal links accessed on our site
• The date and time you visited the site
• Geolocation
• The referring site or platform (if any) through which you clicked through to this site
• Your operating system
• Web browser type

Protection Measures

Only authorized TGC personnel have access to this personal information. The exchange of information will be facilitated through SAP, email, and hard copy. Records will be stored in a database for ten (10) years, after which physical records will be disposed of through shredding, while digital files will be archived.

Access and Correction

You have the right to request a copy of any personal information we hold about you, as well as request corrections if you believe the information is incorrect. To do so, please contact our privacy officer at privacy@toyotaglobalcity.com.

TGC only uses the information you provide for specific purposes.

• The information you provide will be kept confidential and used to support your customer relationship with TGC. Among other things, we want to help you quickly find information on our website.
• TGC will not disclose your personal information to any outside organization for its use in marketing without your consent.
• Your personally identifiable information and information about the products and services you purchase will not be given or sold to any outside organization for use in marketing or solicitation without your consent. Your information may be shared with agents or contractors of TGC for the purpose of performing services for TGC.
• Information provided is also shared with Toyota Motor Philippines and will be used for surveys.

TGC is committed to data security concerning information collected on our site. By agreeing to this Privacy Statement, you consent to the transfer and use of your data in accordance with the above.

Feedback on Our Privacy Notice

If you have any queries about this privacy policy, you can contact:

TOYOTA Global City, Inc. (TGC)
Postal Address: University Parkway corner 11th Avenue, Bonifacio Global City, Taguig City
Telephone Number: 8-846-7777
Email Address: dpo@toyotaglobalcity.com

Know more about our CCTV Policy